Frequently Asked Questions

How much grace period must I be given and what are the late charges?
Why did I received a 3-day notice when I was only 4 days late?
I have been an excellent tenant, can you waive my late charges?
Can I pay my rent in cash?
Can you increase my rent?
How do I request maintenance for a repair?
How do you handle emergency repairs?
What is an example of an emergency repair?
Can I be charged for maintenance to the Property?
Can I stop paying rent until the repair has been completed?
Can you enter my home when I am not there?
Do I need to get renters insurance?
How do you handle maintenance requests? 
How do I obtain mail box keys? 
What if I lose my keys or am locked out of the property? 
Whose responsibility is the lawn and other landscaping?
How long can my guests stay? 
Can I have a roommate? What if my roommate moves out?
Can I get a pet after I have moved into the property?
Can I paint the walls another color?
What if I need to get out of my lease? Can I sublet?
Can I still be held liable for my lease if I am being transferred by my company?
Is there a military clause?
Does my lease renew automatically on a month to month basis?
Do I have to give written notice to vacate even at the end of my lease?
Do I have to give written notice to vacate if I am on a month to month?
What if I need a few extra days to move out after the end of my lease?
When do I get my security deposit and/or pet deposit returned?
Can I get my pet deposit back if I no longer have the pet? 
If the landlord supplied refrigerator breaks down, who is responsible? 
How much security deposit do you charge the tenant? 
What if I have a problem that I cannot get resolved?
What if my question is not answered here?


How much grace period must I be given? Late charges?
Your lease states rent is due on the 1st day of each month and is considered late if not received by 11:59 p.m. on the 3rd day of the month. Late charges are stipulated in your lease.

Why did I receive a 3-day notice?
If your rent is not received in our office by the date indicated in your lease, we post automatically post a 3-day notice. NO EXCEPTIONS.

I am an excellent tenant and always take care of the property, can you waive the late charges?

NO. We do not waive late charges. The law requires we treat all tenants equally and, therefore, we an unable to make judgements as to who deserves to have the late charges waived.

<Can I pay my rent in cash?
No, your lease stipulates we CANNOT take cash for rental payments.

Can you increase my rent?
Your rent cannot be increased for any reason during the term of your lease. At the end of your lease, the rent may be increased by any amount deemed necessary to remain competitive in the current market.

How do I request maintenance for a repair?
Your lease stipulates all requests for maintenance must be in writing. The best way to make a request is via our web site. If you do not have internet access, the request may be mailed, faxed, or hand delivered to us. Routine maintenance requests are handled only during a normal business day Monday thru Friday, 9 a.m. to 5 p.m.

How do you handle emergency repairs?
We respond to emergency repairs as soon as possible. If you have an emergency, please call our office at (210) 722-4787. If it is outside of normal business hours, the phone will be answered by someone on call and they will be able to assist you. According to the TAR lease, an emergency is a condition related to the Property and materially affects the health and/or safety of an ordinary tenant. Please do not call for non-emergency repairs after normal business hours.

What are examples of an emergency repair?
The following are some examples of an emergency.

(1)A pipe is broken and water is leaking into the property (2) The main sewer line is broken/stopped (this is not referring to a stopped up toilet) (3) you have had a break-in and there is an unsecured entrance to the property (4) you have had a fire and the property has been damaged

If you call during non business hours for a non-emergency repair you might incur a charge.

Can I be charged for maintenance on the Property?
If the repair is due to your neglect or damage, you will be charged for the repair. Also, if we schedule a repair with you and you fail to be available when you have agreed, you will be charged for the missed service call. You lease may specify other items for which you will be responsible.

Can I stop paying rent until a repair has been completed?
Only if the Landlord fails to repair a condition that materially affects the physical health or safety of an ordinary tenant as required by your lease or the Property Code, Tenants may be entitled to exercise remedies under the Texas Property Code. Do not exercise these remedies without consulting an attorney. Failure to strictly follow the procedures in the applicable sections of the Property Code will cause Tenants to be in default of the lease agreement and tenants can be evicted for wrongfully with holding rent

Can you enter may home when I am not there?
There are a number of reasons why property managers or maintenance staff may need to enter your home, and it could be very inconvenient for you if you always had to be home and available when these circumstances arose. According to your TAR lease the Landlord or anyone authorized by Landlord will attempt to first contact the Tenant, but may enter the Property at reasonable times without notice to make repairs or to show the Property to prospective tenants or buyers, inspectors, fire marshals, lenders, appraisers, or insurance agents. Additionally, Landlord or anyone authorized by Landlord may peacefully enter the Property at reasonable times without first attempting to contact Tenant and without notice to: (1) survey or review the Property’s condition and take photographs to document the condition; (2) make emergency repairs; (3) exercise a contractual or statutory lien; (4) leave written notices; or (5) seize nonexempt property if Tenant is in default.

Do I need to get renters insurance?
Yes, we require you obtain renters insurance to cover your personal property and any personal liability.

How do you handle maintenance requests?
Tenants may fax or mail their requests to us, but most fill out an online form on our website. After we receive a repair request, we may contact the tenant and ask them questions which will help us determine the exact nature of the problem before sending a service technician. We also make sure it is not something the tenant can fix themselves (ex: reset button, tripped breaker) before your money is spent on a service call. After determining that it is a legitimate problem, we will send the appropriate service vendor to make the repair.

We tell our tenants that we are able to handle most repair requests within 1 to 3 working days, and in fact are usually able to do so. Critical items such as Air conditioning, no hot water or heat, receive highest priority and are usually attended to the same or next business day.

How do I obtain mail box keys?
Each property is different, but, in general, you must visit the USPS office serving the property to obtain the appropriate key.

What if I lose my keys or am locked out of the property?
In some cases we have extra keys. We will only release a key to an adult listed on the lease agreement. If you are locked out after business hours, you will need to contact a locksmith to help you enter the property. This is at your expense. You MAY NOT have the locksmith re-key the lock. This is a violation of both your lease agreement and Texas law.

Who is responsible for the lawn and other landscaping?
Unless specified otherwise in your lease, you are responsible for the care and maintenance of all landscaping. This includes the regular watering of the lawn, bushes, etc. If you allow the landscaping to die, you might be responsible for the cost of re-sodding.

How long may my guest stay?
This is specified in your lease. Any stays longer require the written permission of the property management.

< Can I have a roommate? What if my roommate moves out?
You may add a roommate, but they must complete an application and submit it with the application fee for approval. If they qualify, they can be added to the lease.

If your roommate moves out, you are still responsible for the entire monthly lease payment. Remember, your lease makes both you and your roommate(s) singularly and jointly liable for the entire monthly rental payment.

Can I get a pet after I have moved into the property?
Maybe, you should refer to your lease agreement for the specifics as it varies from property to property.

Can I paint the walls another color?
Requests to paint the walls a different color must be in writing and requires the owner’s consent. Also you will need to let us know which wall or rooms and we will require an additional deposit which is refundable if the wall or rooms are restored to the original color unless you have approval from the office that you do not need to restore the paint.

What if I need to get out of my lease? Can I sublet?
It is our primary responsibility to act in the best interest of the property owner at all times, we understand that there are extenuating circumstances which my prevent a resident from fulfilling the term of their lease agreement. If you find that you are not able to fulfill the term of your lease agreement, please contact our office to discuss the situation as soon as possible. We do not allow subletting under any circumstances without our consent.

Can I still be held liable for my lease if I am being transferred by my company?
Yes. Unless you have a transfer clause in you lease, you can be liable for the remainder of the rent through the end of your lease or until the home is rented to another occupant.

Is there a military clause?
Yes. According to the TAR lease agreement if Tenant is or becomes a service member or a dependent of a service member, Tenant may terminate this lease by delivering to Landlord a written notice of termination and a copy of an appropriate government document providing evidence of: (a) entrance into military service; (b) military orders for a permanent change of station (PCS): or (c) military orders to deploy with a military unit for not less than 90 days. Termination is effective on the 30th day after the first date on which the next rental payment is due after the date on which the notice is delivered. Section 92.017, Property Code governs the rights and obligations of the parties under this paragraph.

Does my lease renew automatically on a month to month basis?
No. We do not have month to month lease agreements or allow month to month lease extensions.

Do I have to give written notice to vacate even at the end of my lease?
Yes. The lease agreement stipulates a written notice of intent to vacate which must be in our office 30 days prior to the end of the lease term. You can find the 30-Day Notice to move-out form under the Tenants Documents on this website.

Do I have to give written notice to vacate if I am on a month to month?
Yes. The lease agreement stipulates a written notice of intent to vacate which must be in our office 30 days prior to the date you intend to vacate the property. You can find the 30-Day Notice to move-out form under the Tenants Documents on this website.

What if I need a few extra days to move out after the end of my lease?
We understand things do not always go as planned. Please contact our office as early as possible so that we may, adjust the date available for prospective tenants and be prepared to pay prorated rent in advance for the extra days you plan to remain in the property. If we already have new tenants or the owner is scheduled to move in we may not be able to extend your lease. Then you will need to be out of the property on you original move out date.

When do I get my security deposit and/or pet deposit returned?
We normally mail the security deposit to the forwarding address you leave at our office less any charges incurred within 30 days of the end of your lease agreement. If there is a pet deposit, it will also be mailed to the forwarding address if there has been no damage to the property attributed to the pet.

Can I get my pet deposit back if I no longer have the pet?
No, The pet deposit becomes a portion of your security deposit. The deposit is only refundable at the end of the lease term after you have vacated the property and we have determined that no damage was incurred.

If the landlord supplied refrigerator breaks down, who is responsible?
If the refrigerator is a responsibility of the landlord and clearly specified in the contract, then landlord needs to repair or replace the refrigerator. However landlord is not responsible for your food inside. 

How much security deposit do you charge the tenant?
Generally we get approximately 100% of one month’s rent for deposit, rounded up to the nearest hundred.  Some units have a minimum deposit regardless of the monthly rental amount.

What if I have a problem I cannot get resolved?
We understand that from time to time tenants have financial difficulties, health problems or other emergencies. Although we sympathize with the situation, we are legally bound to follow the lease agreement. Please do not place us in the difficult position of denying a request for an exception to the lease agreement because we cannot grant an exception. Thank you in advance for your cooperation.

What if my question is not answered here?
If you do not find the answers you need on our web site, please feel free to contact us via the contact information on this site.